PRIVACY POLICY

Last updated: October 2026

KHANDELWAL SPOT BULLION ("Khandelwal Spot Bullion", "we", "us", "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains what information we collect when you visit our website khandelwalbullion.co.in or use the Khandelwal Spot Bullion mobile application for Android and iOS (together, the "Website and Application"), how we use and share it, and the choices you have.

We follow the privacy and data protection laws that apply in India. We do not sell or trade your personally identifiable information. By using the Website and Application, you agree to the practices described in this policy.

Information we collect

Information you provide to us

When you register, log in, place or modify an order, submit a form, or contact our booking desk, we may ask for details such as your name, contact number, email address, postal address, username and password, and the information needed to verify your identity and complete your transactions with us.

Information collected automatically

When you visit the Website or use the Application, certain information may be collected automatically, including:

  • Your device's Internet Protocol (IP) address
  • Your browser type, device type and operating system
  • Pages and links you visit, and the time spent on them
  • Standard server log information

Information from other sources

We may receive information about you from publicly available sources, as permitted by law, and combine it with the information we hold about you.

How we use your information

  • To create and manage your account and to let you log in to the Website and Application.
  • To process, confirm and settle your gold and silver booking, trade and pending orders.
  • To share live rates, messages, trade confirmations, bank details and other service updates with you.
  • To respond to your enquiries and provide support through our booking desk, phone, email or WhatsApp.
  • To verify your identity and meet legal, regulatory and record-keeping obligations.
  • To maintain the security of our services, prevent fraud and misuse, and improve the Website and Application.
  • To send you service communications and, where you have given consent or the law permits, updates about our products and services.

Who we share your information with

We do not sell your personal data. We may share it only in the following situations:

  • With trusted service providers who help us operate the Website and Application, such as technology, hosting, maintenance and analytics partners. They may access your information only to perform these tasks for us and are bound to keep it confidential.
  • Where required by law, court order, or a request from a government or regulatory authority.
  • To enforce our terms and policies, or to protect the rights, property or safety of Khandelwal Spot Bullion, our customers or others.

Data retention

We keep your information for as long as your account is active or as needed to provide our services, and afterwards for as long as required to meet legal, accounting and regulatory obligations.

Security

We use reasonable physical and technical measures to protect the information we collect. However, no website, Internet transmission, computer system or wireless connection is completely secure, so we cannot guarantee absolute security. Please keep your login credentials confidential and tell us promptly if you suspect unauthorised use of your account.

Your choices and rights

You may ask us to access, correct or update the personal information we hold about you, or to delete it where we are not required to retain it by law. You can also opt out of promotional communications by following the instructions in the message or by contacting us using the details below.

Links to other websites

The Website and Application may contain links to third-party websites or applications, such as app stores and WhatsApp. We are not responsible for the privacy practices or content of those services. Please review their privacy policies before sharing your information with them.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or services. When we do, we will update the date at the top of this page. Please review it periodically.

Contact us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

KHANDELWAL SPOT BULLION
1193, Kucha Mahajani, Chandni Chowk, Delhi
Phone: +91 97059 59387, +91 98997 15732
Email: nikhilkhandelwal1717@gmail.com